Privacy policy

Privacy Policy

Shirley Nelson Jewellery

Effective Date: July 2024

Introduction: 

This Privacy Policy describes how Shirley Nelson Jewellery ("we", "us", or "our") collects, uses, and discloses your information when you use our website www.shirleynelsonjewellery.com ("Website") and any related services (collectively, the "Services").

Information We Collect:

  • Personal Information: We may collect the following personal information from you:
    • Contact information: Name, email address, phone number, and shipping address.
    • Account information: Username, password (hashed and salted), and security questions (if you create an account).
    • Payment information: Credit card number or other payment information (processed through a secure payment gateway; we do not store full payment information).
    • Order information: Information about your purchases, including the items you purchased, order value, and order history.
    • Demographic information: Age, gender, and interests (only if you provide it voluntarily).
    • Browsing information: Information about your browsing activity on our Website, including the pages you visit, products you view, and search terms you use.
  • Non-Personal Information: We may also collect non-personal information that does not identify you directly, such as:
    • Device information: Device type, operating system, browser type, IP address, and referring URLs.
    • Usage data: Information about your use of the Services, such as session duration, clickstream data, and error logs.

How We Collect Information:

We collect information from you in the following ways:

  • When you create an account: We collect your contact information when you create an account on our Website.
  • When you place an order: We collect your contact information, payment information, and order details when you place an order on our Website.
  • When you browse our Website: We collect browsing information and device information through cookies and similar technologies.
  • When you contact us: We collect your contact information and any other information you provide when you contact us through our Website or customer service channels.

How We Use Your Information:

We use your information for the following purposes:

  • To fulfil your orders and provide you with the services you request.
  • To manage your account and provide customer service.
  • To send you marketing and promotional communications (with your consent).
  • To personalize your experience on our Website.
  • To improve the functionality and content of our Website.
  • To analyse how you use our Website and Services.
  • To comply with legal and regulatory requirements.

Sharing Your Information:

We may share your information with the following third-party service providers who assist us in operating our business and providing you with the Services:

  • Payment processors: To process your payment transactions.
  • Shipping carriers: To deliver your orders.
  • Marketing and advertising partners: To send you marketing and promotional communications (with your consent).
  • Analytics providers: To analyse how you use our Website and Services.

We will not share your personal information with any third-party for their own marketing purposes without your consent.

Your Choices:

  • You can opt out of receiving marketing emails from us by clicking the "unsubscribe" link at the bottom of any marketing email you receive from us.
  • You can manage your cookie preferences on our Website.
  • You can delete your account at any time by contacting us.

Data Retention:

We will retain your information for as long as necessary to fulfil the purposes described in this Privacy Policy unless a longer retention period is required or permitted by law.

Security:

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure, and we cannot guarantee the security of your information.

Children's Privacy:

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you learn that your child has provided us with personal information, please contact us.

Updates to this Privacy Policy:

We may update this Privacy Policy from time to time. We will post any changes to this Privacy Policy on our Website.

Contact Us:

If you have any questions about this Privacy Policy, please contact us at hello@shirleynelsonjewellery.com

Thanks

Shirley